Technical Support Manager - India

JOHNSON CONTROLS

Bangalore, India
Advanced technical support
Customer success leadership
Escalation management
This role is responsible for owning end‑to‑end post‑installation customer experience by combining customer success leadership, advanced technical support, and structured capability development of service engineers for HVAC and Building Management system

Job Summary

  • This role is responsible for owning end‑to‑end post‑installation customer experience by combining customer success leadership, advanced technical support, and structured capability development of service engineers for HVAC and Building Management system.
  • Act as the highest-level technical escalation owner within India and point of contact for global product and tech support, driving system adoption, performance, and value realization for customers.
  • Own end‑to‑end technical and non‑technical training strategy for service engineers, identifying skill gaps and conducting advanced technical, troubleshooting, digital, and customer‑handling trainings.

Matching Summary

This role is responsible for owning end‑to‑end post‑installation customer experience by combining customer success leadership, advanced technical support, and structured capability development of service engineers for HVAC and Building Management system.

Skills & Requirements

Must-have

  • advanced technical support
  • customer success leadership
  • escalation management
  • HVAC and Building Management systems
  • technical knowledge repository

Nice-to-have

  • consultative mindset
  • digital services exposure
  • cybersecurity exposure
  • business management certification

Key Requirements

  • Bachelor’s degree / Diploma in Engineering
  • 10–15+ years’ experience
  • HVAC and / or Integrated Building Management Systems
  • Technical Support / Field Service / Customer Success
  • Escalation management experience
  • Technical troubleshooting experience
  • Customer-facing roles experience
  • Training delivery and capability-building experience

Work Rights

Not specified

Tailored Resume

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