NTT DATA is seeking a Senior Managed Services Engineer specializing in cloud infrastructure to ensure smooth operations and proactive management of client cloud services. The ideal candidate will have experience with Windows and Linux server administration, virtualization, and managed services, with a strong focus on client satisfaction and collaboration
Job Summary
You will play a critical role in ensuring clients' cloud infrastructure runs smoothly by proactively monitoring and resolving incidents.
The role involves leading client escalations, executing changes with mitigation plans, and producing trend analysis reports to reduce ticket volumes.
Collaboration is central to the position, requiring you to coach Service Desk teams and work closely with automation groups.
Matching Summary
Match Score: 85
NTT DATA is seeking a Senior Managed Services Engineer specializing in cloud infrastructure to ensure smooth operations and proactive management of client cloud services. The ideal candidate will have experience with Windows and Linux server administration, virtualization, and managed services, with a strong focus on client satisfaction and collaboration.
Skills & Requirements
Must-have
Windows Server Administration
Linux Server Administration
Virtualization Administration
ServiceNow ticketing tools
Second-line support experience
Nice-to-have
Automation optimization skills
Cross-cultural communication
Trend analysis reporting
Client escalation management
Proactive problem identification
Key Requirements
Bachelor's degree in IT or equivalent experience
Moderate managed services experience
Knowledge of Network, Data Center, and Storage domains