Senior Policy Officer – A&h Claims Sra

QBE

Multiple Locations
Technical support for claims processes
Subject matter expert on processes
Compliance with policies and legislation
The Senior Policy Officer provides technical support and acts as a subject matter expert for the claims process. Responsibilities include ensuring compliance with policies and resolving escalated complaints in a timely manner. The role involves mentoring junior staff and conducting training needs assessments to enhance team performance

Job Summary

  • The Senior Policy Officer provides technical support and acts as a subject matter expert for the claims process. Responsibilities include ensuring compliance with policies and resolving escalated complaints in a timely manner. The role involves mentoring junior staff and conducting training needs assessments to enhance team performance.

Matching Summary

The Senior Policy Officer provides technical support and acts as a subject matter expert for the claims process. Responsibilities include ensuring compliance with policies and resolving escalated complaints in a timely manner. The role involves mentoring junior staff and conducting training needs assessments to enhance team performance.

Skills & Requirements

Must-have

  • Technical support for claims processes
  • Subject matter expert on processes
  • Compliance with policies and legislation

Nice-to-have

  • BPO experience preferred
  • Adaptable to changing environments
  • Excellent customer service focus

Key Requirements

  • Bachelor's Degree or equivalent
  • 3 years relevant experience
  • Must be a Registered Nurse

Work Rights

Not specified

Tailored Resume

Cover Letter