Destination Pet is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort. The role involves managing customer interactions and leading a team in a fast-paced, pet-centered environment
Job Summary
We are revolutionizing the pet industry by creating a connected care network of trustworthy partners who bring creative innovation every day.
Pay starts at $15.00/hour DOE + tips, with full-time benefits including Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, and Discounted Pet Insurance.
You’ll be leading by example, handling escalated client issues with empathy, touring new clients, training new CSRs, and managing daily operations.
Matching Summary
Match Score: 85
Destination Pet is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort. The role involves managing customer interactions and leading a team in a fast-paced, pet-centered environment.
Salary
Base: $15.00/hour DOE; Bonus/Equity: tips; Benefits: Full-time benefits include Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, and Discounted Pet Insurance (1 pet), PTO for full-time employees
Skills & Requirements
Must-have
leading by example
handling escalated client issues
touring new clients
ensuring up-to-date vaccinations
training and mentoring new CSRs
opening and closing the center
managing check-ins and check-outs
fielding phone calls and appointment questions
processing payments and balancing cash drawers
escorting pet guests to enclosures
keeping the lobby clean and welcoming
supporting team members
customer service or retail experience
leading with patience and presence
handling multi-line phones and POS systems
Nice-to-have
pet-obsessed professionals
creative innovation
revolutionizing the pet industry
part host, part handler, part operations wizard
100% pet-passionate
juggling multiple tasks without breaking a sweat
naturally stepping up
keeping things moving
community that lives to elevate the love
make pets feel at home
humans feel at ease
cool under pressure
stepping in when things get messy
stepping back when others are ready to grow
Key Requirements
1+ year in a customer service role required
High school diploma or equivalent required
Availability on evenings, weekends, and holidays required