Principal Associate, Process Management - Card (hybrid)

Capital One

Riverwoods, IL, US
Not specified; not specified; not specified
Hybrid
Lead chat and ivr processes
Drive campaign management strategy
Partner with stakeholders
Capital One is seeking a Principal Associate for Process Management in their Campaign Management and Execution Team. The role involves enhancing customer engagement strategies within Personal Loans and requires collaboration with various stakeholders to improve processes and deliver quality measurements

Job Summary

  • This role supports the customer engagement journey from Acquisitions to Servicing within Personal Loans.
  • The incumbent will lead Chat and IVR processes while driving new and innovative opportunities for the team.
  • Responsibilities include delivering quality measurements, providing effective feedback, and implementing process improvements.

Matching Summary

Match Score: 85

Capital One is seeking a Principal Associate for Process Management in their Campaign Management and Execution Team. The role involves enhancing customer engagement strategies within Personal Loans and requires collaboration with various stakeholders to improve processes and deliver quality measurements.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Lead Chat and IVR processes
  • Drive campaign management strategy
  • Partner with stakeholders

Nice-to-have

  • Innovative opportunities mindset
  • Quality measurement delivery
  • Effective feedback provision

Key Requirements

  • Principal level experience in Process Management
  • Experience in Campaign Management and Execution
  • Background in Customer Engagement Journey

Work Rights

Not specified

Tailored Resume

Cover Letter