Customer Support Agent (software) [#4912] Field It Type Permanent Location Montreal, Qc

Alteo Inc

Montreal, QC, CA
On-site
5+ years technical support experience
Microsoft office applications proficiency
Windows environment experience
The role involves responding to user calls and emails regarding technical issues and software training requests

Job Summary

  • The role involves responding to user calls and emails regarding technical issues and software training requests.
  • Candidates must identify, analyze, and resolve complex system issues such as slow performance and integration errors for clinics.
  • The position requires creating and updating internal and external documentation while becoming an expert on the software features.

Matching Summary

The role involves responding to user calls and emails regarding technical issues and software training requests.

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • Microsoft Office applications proficiency
  • Windows environment experience
  • Strong verbal and written communication
  • Technical problem-solving skills

Nice-to-have

  • Ticket management and CRM software experience
  • Documentation and video creation ability
  • Proactive client engagement skills
  • Ability to work under pressure
  • Multitasking and project prioritization

Key Requirements

  • 5+ years in technical support or customer service
  • DEC or certification in customer service/support
  • Experience with Windows environment

Work Rights

Not specified

Tailored Resume

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