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Takeda UK is seeking a ServiceNow Platform Operations Manager in Bengaluru, India. The role involves managing the ServiceNow platform, ensuring operational excellence, and leading a technical support team while emphasizing customer service.
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Job Summary
Act as escalation point for incidents and problems, and represent the ServiceNow platform in the Major Incident Process.
Ensure the Platform Capacity is proactively managed and aligned with the Platform Roadmap and oversee instance landscape integrity.
Act as a team leader for the ServiceNow technical support team taking over day-to-day managerial responsibilities including performance management.
Matching Summary
Match Score: 75
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Takeda UK is seeking a ServiceNow Platform Operations Manager in Bengaluru, India. The role involves managing the ServiceNow platform, ensuring operational excellence, and leading a technical support team while emphasizing customer service.
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Skills & Requirements
Must-have
ServiceNow platform administration
Platform health monitoring
Incident and problem management
Supplier performance management
Continuous Service Improvement
Nice-to-have
Championing new ideas
Driving industry best practices
Fostering a diverse workplace
Key Requirements
ServiceNow Certified Administrator
8+ years technical experience
5+ years ServiceNow platform experience
Bachelor's degree in Computer Science or equivalent experience
Experience with UI Actions, UI Policies, Glide records, Script Includes, Business Rules, & ACLs
Fundamental understanding of ServiceNow integration technologies