Customer Service Administrator

Macquarie Group

North Ryde, NSW, Australia
Base: $75,000 py; bonus/equity: not specified; ben...
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Proven background in administrative customer service roles
Strong verbal and written communication skills
Experience working with diverse stakeholders
** Macquarie University is seeking a Customer Service Administrator to provide administrative support and exceptional customer service to its residential students. The role involves overseeing various aspects of the resident journey, resolving inquiries, and fostering a supportive community environment. **

Job Summary

  • This role delivers exceptional customer service and administrative support to enhance the accommodation experience for students residing at Macquarie University's Central Courtyard.
  • The successful candidate will oversee all stages of the resident journey including initial enquiries, room viewing bookings, orientation, rent collection, and contract inquiries.
  • Employees receive benefits including complimentary gym access, additional paid concessional leave days, and access to corporate health insurance discounts.

Matching Summary

Match Score: 75

** Macquarie University is seeking a Customer Service Administrator to provide administrative support and exceptional customer service to its residential students. The role involves overseeing various aspects of the resident journey, resolving inquiries, and fostering a supportive community environment. **

Salary

Base: $75,000 per annum; Bonus/Equity: Not specified; Benefits: Superannuation included

Skills & Requirements

Must-have

  • Proven background in administrative customer service roles
  • Strong verbal and written communication skills
  • Experience working with diverse stakeholders
  • Ability to prioritize tasks and meet deadlines
  • Competence in using MS Office applications

Nice-to-have

  • Knowledge of StarRez or similar database systems
  • Service focused mindset with team collaboration
  • Experience in accommodation or student settings
  • Ability to work in a fast-paced high-volume environment

Key Requirements

  • Valid New South Wales Working with Children Check
  • Criminal History Check required
  • Valid work rights in Australia

Work Rights

Must have valid work rights in Australia

Tailored Resume

Cover Letter