Principal, Customer Success Manager

holstebronx.nu

India
Fully remote with flexible in-office expectations.
Customer success management
Customer relationship coordination
Customer roadmap communication
Workday is seeking a Principal Customer Success Manager for their India operations, focusing on enhancing customer relationships and driving product adoption. The role requires over 10 years of experience in customer-facing services, particularly within the software or SaaS sectors

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • Responsibilities include handling overall responsibility for coordinating the customer relationship and acting as a liaison between product management and the customer.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Principal Customer Success Manager for their India operations, focusing on enhancing customer relationships and driving product adoption. The role requires over 10 years of experience in customer-facing services, particularly within the software or SaaS sectors.

Skills & Requirements

Must-have

  • Customer Success Management
  • Customer relationship coordination
  • Customer roadmap communication
  • Customer success plan development
  • Issue resolution and escalation management
  • Facilitate customer adoption of solution features

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Functional domain expertise with Financials

Key Requirements

  • 10+ years in customer facing services role
  • 3+ years project management experience
  • Experience with State & Local Government customer base
  • Bachelor degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

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