Senior Operations Manager

R1

Not specified; not specified; competitive benefits...
Onsite
Manage span of 200-250 ftes
Oversee operations training and compliance
Client relationship management skills
R1 is seeking a Senior Operations Manager to oversee a team of 200-250 FTEs, driving operational excellence and client relationship management within the healthcare technology sector. This leadership role emphasizes coaching, performance management, and continuous improvement to enhance customer experience and operational efficiency

Job Summary

  • The role involves providing overall leadership to teams with a span of 200-250 FTEs while ensuring alignment with organizational values.
  • Candidates are responsible for complete oversight of operations, training, compliance, and managing day-to-day service delivery for multiple clients.
  • The position requires identifying process changes to improve customer experience and leveraging expert resources to meet quality guidelines.

Matching Summary

Match Score: 85

R1 is seeking a Senior Operations Manager to oversee a team of 200-250 FTEs, driving operational excellence and client relationship management within the healthcare technology sector. This leadership role emphasizes coaching, performance management, and continuous improvement to enhance customer experience and operational efficiency.

Salary

Not specified; Not specified; Competitive benefits package mentioned

Skills & Requirements

Must-have

  • Manage span of 200-250 FTEs
  • Oversee Operations Training and Compliance
  • Client relationship management skills
  • Upselling capabilities for business growth
  • Manage delivery of client SOW expectations

Nice-to-have

  • Foster positive work environment culture
  • Lead high impact projects within business
  • Apply appropriate contractual provisions
  • Maintain productive working relationships
  • Drive efficiency in healthcare systems

Key Requirements

  • Senior Manager level experience
  • Ability to manage backend service delivery
  • Knowledge of corporate compliance policies

Work Rights

Not specified

Tailored Resume

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