Sr. Cloud Support Engineer

Netskope

Bengaluru, India
On-site
Technical support and escalation cases
Troubleshoot issues and find workarounds
Strong tcp/ip knowledge
Netskope is seeking a Senior Cloud Support Engineer in Bengaluru, India, to provide high-level technical support for enterprise customers. The ideal candidate should have extensive experience in network security technologies and excellent communication skills, with a passion for cloud technologies

Job Summary

  • Be the primary point of contact for technical support and escalation cases.
  • Write technical notes, application notes, case studies, knowledge base articles, and solutions for the Support Portal.
  • Netskope’s customers include some of the largest Fortune 500 companies that demand best in class customer support.

Matching Summary

Match Score: 85

Netskope is seeking a Senior Cloud Support Engineer in Bengaluru, India, to provide high-level technical support for enterprise customers. The ideal candidate should have extensive experience in network security technologies and excellent communication skills, with a passion for cloud technologies.

Skills & Requirements

Must-have

  • Technical support and escalation cases
  • Troubleshoot issues and find workarounds
  • Strong TCP/IP knowledge
  • Network security technologies
  • UNIX/Linux and Windows systems
  • Troubleshooting common tools and protocols

Nice-to-have

  • Empathy for customers and passion for revenue
  • Passion for the Cloud and new technologies
  • Supportive and interactive work environment

Key Requirements

  • 5+ years of experience
  • Prior Active Directory/LDAP experience desirable
  • Familiarity with DLP and Encryption gateways
  • Familiarity with cloud apps and services
  • Prior experience with Salesforce ServiceCloud
  • Bachelor's degree preferred

Work Rights

Must be able to obtain a security clearance

Tailored Resume

Cover Letter