Officer, Customer Relations

821

Minimum degree holder in business
3 years experience in customer services
Strong command of english and bahasa malaysia
The role involves attending to customer complaints regarding models under care and managing loaner car arrangements

Job Summary

  • The role involves attending to customer complaints regarding models under care and managing loaner car arrangements.
  • The incumbent is responsible for preparing tribunal and legal documentation to be submitted to the Legal Team at Motor Division.
  • The position requires assisting the Head of Department in monitoring weekly and monthly reporting systems for all staff.

Matching Summary

The role involves attending to customer complaints regarding models under care and managing loaner car arrangements.

Skills & Requirements

Must-have

  • Minimum Degree Holder in Business
  • 3 years experience in Customer Services
  • Strong command of English and Bahasa Malaysia

Nice-to-have

  • Knowledge on using CRM systems
  • Experience with Case Management Systems
  • Excellent Microsoft Word and Excel skills

Key Requirements

  • Minimum Degree in Business or relevant scope
  • Minimum 3 years' experience in Customer Services
  • Fluency in English and Bahasa Malaysia

Work Rights

Not specified

Tailored Resume

Cover Letter