This role supports the delivery of efficient and effective Service Management processes within the Freshfields Global Centre in Manchester
Job Summary
This role supports the delivery of efficient and effective Service Management processes within the Freshfields Global Centre in Manchester.
Key responsibilities include developing subject matter expertise in ITSM processes, analysing the impact of change, identifying opportunities for improvement, and ensuring processes align with business needs and industry best practice.
The role focuses on refining and implementing processes, maintaining strong ServiceNow knowledge, and driving continual service improvement to enhance overall service delivery.
Matching Summary
This role supports the delivery of efficient and effective Service Management processes within the Freshfields Global Centre in Manchester.
Skills & Requirements
Must-have
ITIL knowledge and experience
ServiceNow knowledge
Process analysis and improvement
Stakeholder communication
Supplier relationship management
Nice-to-have
Continual service improvement focus
Passion for Service Management
Enthusiasm to learn
Presenting ideas to Senior Management
Key Requirements
Strong ITIL knowledge
Experience with Incident Management tool sets
Experience managing supplier relationships
Experience assisting in process setup and documentation
Experience creating and updating knowledge base articles