It Service Desk Manager (fte) Category Information Technology Location Redwood City, Ca
AdeptSource
Redwood City, CA, US
Competitive salary + bonus + equity
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Servicenow and office 365 support
Manage end-user assistance
Itil best practices
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AdeptSource is seeking an IT Service Desk Manager in Redwood City, CA, to oversee a service desk team supporting approximately 400 end users. The ideal candidate should have extensive experience in service desk management, particularly within the Life Sciences, Biotech, or Pharmaceutical industries, and be well-versed in ITIL best practices.
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Job Summary
Oversee all Service Desk staff to ensure end users receive appropriate assistance, managing incident identification, prioritization, and resolution.
Develop, implement, and oversee policies and procedures to ensure consistent service levels and quick resolutions, while also planning staffing capacity and analyzing performance.
Contribute to escalated problem resolution by providing hands-on support and monitoring incident trends for proactive resolution.
Matching Summary
Match Score: 75
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AdeptSource is seeking an IT Service Desk Manager in Redwood City, CA, to oversee a service desk team supporting approximately 400 end users. The ideal candidate should have extensive experience in service desk management, particularly within the Life Sciences, Biotech, or Pharmaceutical industries, and be well-versed in ITIL best practices.
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