Product Support Representative, Spanish Speaker

Dexcom Inc

Spain
Base: €1,643.33 to €2,030.00 gross monthly; bonus/...
Hybrid
Fluent in english and spanish
Experience supporting ios and android mobile apps
Strong verbal and written communication skills
The role involves interacting with patients, parents, and caretakers to provide comfort and resolve technical issues with Dexcom products

Job Summary

  • The role involves interacting with patients, parents, and caretakers to provide comfort and resolve technical issues with Dexcom products.
  • Employees will serve as the first point of contact for inquiries regarding mobile apps, cloud software, and associated hardware via phone, email, and web forms.
  • The company offers a hybrid working model, comprehensive onboarding, health insurance, and access to wellness programs including therapy sessions.

Matching Summary

The role involves interacting with patients, parents, and caretakers to provide comfort and resolve technical issues with Dexcom products.

Salary

Base: €1,643.33 to €2,030.00 gross monthly; Bonus/Equity: Not specified; Benefits: Health insurance, pension plan, 5 vacation days plus additional leave

Skills & Requirements

Must-have

  • Fluent in English and Spanish
  • Experience supporting iOS and Android mobile apps
  • Strong verbal and written communication skills
  • Ability to troubleshoot hardware and software issues
  • Compliance with patient confidentiality and privacy standards

Nice-to-have

  • Experience with cloud-based reporting systems
  • Empathy and customer-focused mindset
  • Problem-solving skills working independently
  • Willingness to provide training over the phone

Key Requirements

  • Minimum 2-4 years of related experience
  • High School diploma or equivalent
  • Fluency in both English and Spanish languages

Work Rights

Not specified

Tailored Resume

Cover Letter