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SCHOTT Singapore Pte. Ltd. is seeking a Senior Customer Quality Assurance Engineer to manage customer complaints, ensure quality control, and maintain effective communication with clients. The ideal candidate will have a strong background in quality assurance methodologies and a minimum of three years of experience in handling customer complaints, particularly from China.
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Job Summary
The role involves managing customer complaints and leading 8D problem-solving teams to resolve quality issues effectively.
Candidates must ensure compliance with ISO 9001, IATF 16949, ISO 14001, and ISO 45001 standards while conducting internal audits.
The position requires over three years of experience specifically handling customer complaints from China markets.
Matching Summary
Match Score: 75
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SCHOTT Singapore Pte. Ltd. is seeking a Senior Customer Quality Assurance Engineer to manage customer complaints, ensure quality control, and maintain effective communication with clients. The ideal candidate will have a strong background in quality assurance methodologies and a minimum of three years of experience in handling customer complaints, particularly from China.
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Skills & Requirements
Must-have
8D problem solving methodology
Ishikawa fishbone diagram analysis
FMEA and SPC tools proficiency
ISO 9001 and IATF 16949 implementation
China customer complaint handling
Nice-to-have
Strong cross-functional collaboration skills
Statistical analysis for quality improvement
Experience with internal auditing processes
Ability to conduct customer site visits
Key Requirements
Bachelor's degree or higher in a relevant field
Over 3 years of experience with China customer complaints
Proficiency in quality control methodologies including 8D, FMEA, SPC