Principal Customer Service Specialist.

Medtronic UK

Italy
Base: italy: 60,800.00 eur - 91,200.00 eur; bonus/...
8+ years in customer service or quality
Advanced english communication skills
Process improvement and innovation mindset
This senior role shapes operational standards and drives quality while mentoring teams to foster a culture of caring and inclusion

Job Summary

  • This senior role shapes operational standards and drives quality while mentoring teams to foster a culture of caring and inclusion.
  • The position requires harmonizing cross-regional processes and leveraging data-driven insights to resolve customer complaints and improve performance.
  • Medtronic offers a competitive salary range of 60,800.00 EUR to 91,200.00 EUR along with a short-term incentive plan and flexible benefits.

Matching Summary

This senior role shapes operational standards and drives quality while mentoring teams to foster a culture of caring and inclusion.

Salary

Base: Italy: 60,800.00 EUR - 91,200.00 EUR; Bonus/Equity: Eligible for Medtronic Incentive Plan (MIP); Benefits: Competitive Salary and flexible Benefits Package

Skills & Requirements

Must-have

  • 8+ years in Customer Service or Quality
  • Advanced English communication skills
  • Process improvement and innovation mindset
  • Cross-functional collaboration experience
  • Customer Care documentation and QMS

Nice-to-have

  • Lean Six Sigma certification
  • ServiceNow, Salesforce, and SAP proficiency
  • Patient-first culture passion
  • Continuous improvement approach
  • Growth orientation and purpose-driven attitude

Key Requirements

  • Bachelor's degree preferred with 4+ years or equivalent 8+ years total experience
  • C1 level or above English proficiency
  • Experience leading projects and delivering on-time deliverables

Work Rights

Not specified

Tailored Resume

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