Customer Experience Representative

Air Liquide Healthcare

Montreal, Canada
Competitive compensation (base + bonus); benefits ...
Customer service skills
Administrative skills
Communication skills
The Customer Experience Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency

Job Summary

  • The Customer Experience Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • Key responsibilities include ensuring customer service, handling complaints, processing orders, preparing contract reviews and quotations, and working with internal teams to satisfy customer needs.
  • The role also involves generating sales leads, upselling/cross-selling products, performing post-sale follow-ups, and growing a portfolio of house accounts to meet sales targets.

Matching Summary

The Customer Experience Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Salary

Competitive compensation (base + bonus); Benefits available on the 1st day of employment; Attractive pension plan

Skills & Requirements

Must-have

  • Customer service skills
  • Administrative skills
  • Communication skills
  • Fast-paced environment
  • Product/service information
  • Resolve customer issues

Nice-to-have

  • Collaborative work team
  • Diverse and inclusive workplace
  • Proactive in sales
  • New market development

Key Requirements

  • Post-secondary diploma
  • 2 to 5 years of experience
  • Fluent in written and oral communication

Work Rights

Not specified

Tailored Resume

Cover Letter