Manager, Client Strategy & Insights Advisor

Fiserv

Mississauga, Canada
Base: $118,400.00-$148,000.00; bonus/equity: not s...
Voice-of-customer program design
Statistical analysis and churn modeling
Dashboard and reporting development
Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The role involves leading the Voice-of-Customer program and analyzing customer behavior to improve client outcomes. Employees enjoy a comprehensive benefits package including wellness programs and retirement savings plans

Job Summary

  • Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The role involves leading the Voice-of-Customer program and analyzing customer behavior to improve client outcomes. Employees enjoy a comprehensive benefits package including wellness programs and retirement savings plans.

Matching Summary

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The role involves leading the Voice-of-Customer program and analyzing customer behavior to improve client outcomes. Employees enjoy a comprehensive benefits package including wellness programs and retirement savings plans.

Salary

Base: $118,400.00-$148,000.00; Bonus/Equity: Not specified; Benefits: Comprehensive extended health care and vision benefits

Skills & Requirements

Must-have

  • Voice-of-Customer program design
  • Statistical analysis and churn modeling
  • Dashboard and reporting development

Nice-to-have

  • Experience in payments or financial services
  • A/B testing methodologies
  • Client-facing communication skills

Key Requirements

  • 5+ years in VoC programs
  • 6+ years in data management and analytics
  • 5+ years in journey mapping and analytics

Work Rights

Must have legal authorization to work in Canada

Tailored Resume

Cover Letter