Customer Success Manager

Scandit

Montréal, Canada
On-site
Customer-facing roles in saas
Enterprise retail client experience
Pilot program planning and execution
Scandit's ShelfView leverages AI to analyze shelf conditions, providing retailers with actionable insights to unlock revenue and increase operational efficiency

Job Summary

  • Scandit's ShelfView leverages AI to analyze shelf conditions, providing retailers with actionable insights to unlock revenue and increase operational efficiency.
  • As a CSM for Shelfview, you will play a critical role in planning, executing, and supporting pilot programs with large grocers and retailers.
  • This is a high-visibility, customer-facing role that requires strong communication, analytical thinking, and project management skills, with extensive travel to stores.

Matching Summary

Scandit's ShelfView leverages AI to analyze shelf conditions, providing retailers with actionable insights to unlock revenue and increase operational efficiency.

Skills & Requirements

Must-have

  • Customer-facing roles in SaaS
  • Enterprise retail client experience
  • Pilot program planning and execution
  • In-store visits and collaboration
  • Data analysis and insight generation

Nice-to-have

  • Relationship building
  • Customer obsession
  • Product expertise
  • Trusted advisor
  • Cross-functional collaboration

Key Requirements

  • Proven success in customer-facing roles
  • Experience with enterprise retail clients
  • Strong project management skills
  • Analytical mindset
  • Excellent communication and relationship-building skills
  • Able and willing to travel extensively (50%+)
  • Valid driver’s license
  • Based in Canada, ideally Ottawa or Montreal

Work Rights

Not specified

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