It Helpdesk Engineer

Tamara.co

Riyadh, Saudi Arabia
On-site
2-4 years it helpdesk experience
Google workspace administration
Hardware asset management
Tamara.co is seeking an IT Helpdesk Engineer to support its technology environment in Riyadh, Saudi Arabia. The role involves resolving technical issues, managing IT assets, and enhancing the user experience across various software and hardware tools while exploring AI applications in IT support

Job Summary

  • Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to build the most customer-centric financial super-app.
  • The role involves setting up new hire computers, managing IT assets, and supporting collaboration tools like Google Workspace and Slack.
  • Candidates are expected to explore AI possibilities to automate troubleshooting steps and improve response times within IT operations.

Matching Summary

Match Score: 85

Tamara.co is seeking an IT Helpdesk Engineer to support its technology environment in Riyadh, Saudi Arabia. The role involves resolving technical issues, managing IT assets, and enhancing the user experience across various software and hardware tools while exploring AI applications in IT support.

Skills & Requirements

Must-have

  • 2-4 years IT helpdesk experience
  • Google Workspace administration
  • Hardware asset management
  • Identity and access management
  • Conferencing tools support

Nice-to-have

  • AI-powered troubleshooting knowledge
  • Process documentation skills
  • Proactive customer-focused mindset
  • Vendor relationship management

Key Requirements

  • 2–4 years of IT helpdesk experience
  • Experience with identity and access management
  • Prior experience in hardware asset management

Work Rights

Not specified

Tailored Resume

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