Customer Banking Specialist - Melton

CBA New Digital Businesses Pty Ltd

Melton, Australia
Predetermined roster (monday to friday with specific hours)
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
The Customer Banking Specialist position at CBA New Digital Businesses Pty Ltd in Melton requires individuals to deliver exceptional customer service and support clients with their banking needs. The role emphasizes effective communication and problem-solving skills within a retail banking environment, fostering customer relationships while adhering to the company's risk-adverse culture

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As the Customer Banking Specialist in our Melton Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 75

The Customer Banking Specialist position at CBA New Digital Businesses Pty Ltd in Melton requires individuals to deliver exceptional customer service and support clients with their banking needs. The role emphasizes effective communication and problem-solving skills within a retail banking environment, fostering customer relationships while adhering to the company's risk-adverse culture.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Demonstrate in-branch technology
  • Provide effective solutions
  • Champion processes and procedures

Nice-to-have

  • Financial wellbeing focus
  • Holistic customer solutions
  • Act with integrity
  • Customer at the centre
  • Commercial and driven environment

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Ability to work in a busy retail environment

Work Rights

Not specified

Tailored Resume

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