Customer Service Specialist

nevergiveupno.co.za

Customer success focus
Operational support
Sales order creation and expediting
We create a culture that unifies, embraces uniqueness, and positions Integer for long-term success through a common set of values

Job Summary

  • We create a culture that unifies, embraces uniqueness, and positions Integer for long-term success through a common set of values.
  • The role coordinates and executes operational support for all customer order-related processes, acting as the first point of contact for transaction investigations.
  • Responsibilities include creating and expediting sales orders, coordinating demand plans, participating in sales/operations meetings, and maintaining price lists in Oracle.

Matching Summary

We create a culture that unifies, embraces uniqueness, and positions Integer for long-term success through a common set of values.

Skills & Requirements

Must-have

  • Customer success focus
  • Operational support
  • Sales order creation and expediting
  • Demand plan maintenance
  • Price list maintenance
  • Billing and collections resolution
  • Customer quote and pricing support
  • Material return coordination
  • Progress monitoring
  • Reporting for clients, sales, marketing, operations
  • Production environment understanding
  • Communication channels maintenance
  • Finished product shipment coordination

Nice-to-have

  • Respectful interaction
  • Open and honest communication
  • Doing the right things
  • Proactive approach
  • Effective communicator
  • Detail-oriented
  • Leadership potential
  • Decision-making skills

Key Requirements

  • Bachelor's degree in Business, Commerce, Administration, Industrial Engineering, or related field
  • 2-5 years of customer service and/or manufacturing experience
  • Experience in data analysis, sales, and forecasting
  • Advanced English level
  • Ability to read and interpret contracts and specification sheets
  • Numerical agility
  • Excellent organizational skills
  • Teamwork skills

Work Rights

Not specified

Tailored Resume

Cover Letter