Full Time - Fulfillment Team Lead - Day

Lowes Companies Inc

Coach and model service excellence
Resolve escalated customer issues
Operate powered equipment safely
This role requires coaching the team to ensure accurate and high-quality picking, staging, and order validation while resolving customer issues effectively

Job Summary

  • This role requires coaching the team to ensure accurate and high-quality picking, staging, and order validation while resolving customer issues effectively.
  • The Fulfillment Team Lead must maintain inventory accuracy and operational safety through regular audits, daily checks, and strict adherence to safety standards.
  • Candidates are expected to partner with the Pro Sales team and utilize the Orders App to fulfill diverse order types including Pickup, Delivery, and Curbside.

Matching Summary

This role requires coaching the team to ensure accurate and high-quality picking, staging, and order validation while resolving customer issues effectively.

Skills & Requirements

Must-have

  • Coach and model service excellence
  • Resolve escalated customer issues
  • Operate powered equipment safely
  • Conduct daily safety checks
  • Use Orders App for fulfillment

Nice-to-have

  • Experience in home improvement retail
  • Supervisory experience directing teams
  • Knowledge of SIMS compliance
  • Administrative paperwork processing skills
  • Experience with Pro Call Ahead Orders

Key Requirements

  • High school diploma or GED
  • 1 year of retail customer service experience
  • Counterbalance Forklift certification required
  • Narrow Aisle Reach Truck certification required
  • Order Picker certification required
  • 6 months computer usage experience

Work Rights

Not specified

Tailored Resume

Cover Letter