The role involves assembling and leading a team to deliver established service quality benchmarks for facilities help desk operations
Job Summary
The role involves assembling and leading a team to deliver established service quality benchmarks for facilities help desk operations.
JLL is committed to empowering talented people with resources to enhance their health, financial, and personal well-being through comprehensive benefits.
Candidates must be willing to work on shifting or rotating schedules while managing stakeholder relationships and operational metrics.
Matching Summary
The role involves assembling and leading a team to deliver established service quality benchmarks for facilities help desk operations.
Skills & Requirements
Must-have
Team leadership and management experience
MS Office Suite proficiency
Verbal and written English communication
Performance analytics and reporting skills
Willingness to work shifting schedules
Nice-to-have
Experience supporting Global Region services
Completed Leadership Readiness Program
Strong administrative organization skills
Process enhancement initiative experience
Key Requirements
Bachelor's degree preferred
Leadership readiness program completion (for internal applicants)
Operations leadership or support experience required