Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
Hybrid (50% in-office, 50% remote)
Saas software support
Customer support experience
Log reading and analysis
Workday is seeking a Technical Support Delivery Analyst in Pune, India, to join their Customer Support team. The ideal candidate will have over four years of experience in SaaS software support or customer support, focusing on Human Capital Management solutions

Job Summary

  • Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
  • The Workday Application Support Team is passionate about Customer service, innovation and excellence.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Delivery Analyst in Pune, India, to join their Customer Support team. The ideal candidate will have over four years of experience in SaaS software support or customer support, focusing on Human Capital Management solutions.

Skills & Requirements

Must-have

  • SaaS software support
  • Customer Support experience
  • log reading and analysis
  • Talent Management solutions support
  • 24x7 coverage shift pattern
  • Human Capital Management cases

Nice-to-have

  • curious minds
  • courageous collaborators
  • sun-drenched optimism
  • drive and adaptability
  • passion for products
  • invaluable mix of experience

Key Requirements

  • 4+ years in SaaS software support
  • 4+ years Customer Support experience
  • 4+ years enterprise software applications support
  • evidence-based troubleshooting experience
  • log reading and analysis skill
  • support Talent Management solutions
  • support SaaS based Enterprise software
  • resilience when faced with tight resolution timeframes

Work Rights

Not specified

Tailored Resume

Cover Letter