Remote Customer Success Specialist

Think Academy US

Remote
$20-25ph; not specified; not specified
Remote
Mandarin speaking and writing
Customer support via chat, email, wechat, phone
Handle complex customer situations
Think Academy US is an Ed-Tech company providing K-12 extra-curricular learning services through science and technology

Job Summary

  • Think Academy US is an Ed-Tech company providing K-12 extra-curricular learning services through science and technology.
  • The Customer Success Specialist will serve as the primary contact for parents and students, providing timely and professional support across multiple communication channels.
  • This role is critical to ensuring customers receive timely, accurate, and professional assistance and guiding them through the learning journey.

Matching Summary

Think Academy US is an Ed-Tech company providing K-12 extra-curricular learning services through science and technology.

Salary

$20-25/hour; Not specified; Not specified

Skills & Requirements

Must-have

  • Mandarin speaking and writing
  • Customer support via chat, email, WeChat, phone
  • Handle complex customer situations
  • Guide customer learning journey
  • Improve workflows and user experience

Nice-to-have

  • High-energy and high-potential
  • Passionate about student learning
  • Takes full ownership of user experience
  • Empathy and professionalism

Key Requirements

  • Fluency in Mandarin required
  • Proficiency in English communication essential
  • Previous customer-facing role experience desired

Work Rights

Not specified

Tailored Resume

Cover Letter