Team Leader With German

Concentrix

Katowice, Poland
Day-to-day supervision of call center associates
Performance metrics achievement
Customer service kpi achievement
The Team Leader is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability

Job Summary

  • The Team Leader is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.
  • Responsibilities include monitoring work and attendance, coaching direct reports, identifying performance issues, and ensuring service meets contractual KPIs and financial expectations.
  • Concentrix offers a comprehensive benefits package including MyBenefit system, private healthcare, life insurance, e-learning platforms, Employee Assistance Program, and free language classes.

Matching Summary

The Team Leader is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.

Skills & Requirements

Must-have

  • Day-to-day supervision of call center associates
  • Performance metrics achievement
  • Customer service KPI achievement
  • Handling escalated customer calls
  • Conducting team meetings
  • German language proficiency (C1)
  • English language proficiency (B2)

Nice-to-have

  • Previous sales experience
  • Technical knowledge advantage
  • Advocate for team members

Key Requirements

  • Associate's degree with 6 months of experience
  • German language level C1
  • English language level B2
  • Willingness to work from Katowice office

Work Rights

Not specified

Tailored Resume

Cover Letter