Service Advisor

Ford of Latham

Latham, United States
$70,000.00-$120,000.00; not specified; not specifi...
On-site
Customer communication
Repair order writing
Warranty administration
Ford of Latham is seeking a Service Advisor to join their team, emphasizing customer satisfaction and long-term relationships. The position requires strong communication skills, a basic understanding of automotive mechanics, and a focus on exemplary customer service

Job Summary

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Keeping customer informed of service specials, completion times and service expenses.

Matching Summary

Match Score: 85

Ford of Latham is seeking a Service Advisor to join their team, emphasizing customer satisfaction and long-term relationships. The position requires strong communication skills, a basic understanding of automotive mechanics, and a focus on exemplary customer service.

Salary

$70,000.00-$120,000.00; Not specified; Not specified

Skills & Requirements

Must-have

  • customer communication
  • repair order writing
  • warranty administration
  • vehicle inspection reporting
  • service estimate development

Nice-to-have

  • exemplary customer service
  • team player focus
  • earning customers for life

Key Requirements

  • Previous Service Advisor experience preferred
  • Prior automotive technician experience a plus
  • Basic mechanical understanding
  • Acceptable driving record
  • Valid driver's license

Work Rights

Not specified

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