Guest Experience Specialist

Four Seasons Hotels & Resorts

Santa Fe, New Mexico, USA
Exceptional guest service
Local knowledge of santa fe
Professional and empathetic communication
Four Seasons is dedicated to elevating every interaction through continual innovation and the highest standards of service

Job Summary

  • Four Seasons is dedicated to elevating every interaction through continual innovation and the highest standards of service.
  • Use your authentic personality and local knowledge to create memorable guest experiences, proactively exceeding guest expectations with exceptional service.
  • Four Seasons offers hospitality professionals the opportunity to build a lifelong career with a globally renowned brand.

Matching Summary

Four Seasons is dedicated to elevating every interaction through continual innovation and the highest standards of service.

Skills & Requirements

Must-have

  • Exceptional guest service
  • Local knowledge of Santa Fe
  • Professional and empathetic communication
  • Handle guest inquiries and complaints
  • Book tours and manage confirmations

Nice-to-have

  • Genuine and caring professional
  • Collaborative team player
  • Engaging storyteller
  • Positive and solution-oriented

Key Requirements

  • 2+ years concierge experience
  • Luxury hospitality environment preferred
  • Les Clefs d'Or USA is a plus
  • Knowledge of Santa Fe and New Mexico
  • Proficiency in KEY, Opera, Book 4 Time
  • Flexible schedule availability

Work Rights

US work authorization required

Tailored Resume

Cover Letter