People Service Specialist

Haleon

**
Tier 1 hr case resolution
Servicenow cases, live chat, calls
Hr policies and procedures
** Haleon is seeking a People Service Specialist to serve as the first point of contact for employee queries, handling Tier 1 HR cases with accuracy and efficiency. The ideal candidate should have a basic understanding of HR policies and excellent communication skills, with a strong desire to contribute to a performance-focused culture. **

Job Summary

  • Serve as the initial contact for employee queries via ServiceNow cases, live chat, and calls, providing end-to-end support and resolution for Tier 1 cases.
  • Stay current on HR policies, procedures, and regulatory requirements, and create and update documentation for Tier 1 processes.
  • Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day.

Matching Summary

Match Score: 75

** Haleon is seeking a People Service Specialist to serve as the first point of contact for employee queries, handling Tier 1 HR cases with accuracy and efficiency. The ideal candidate should have a basic understanding of HR policies and excellent communication skills, with a strong desire to contribute to a performance-focused culture. **

Skills & Requirements

Must-have

  • Tier 1 HR case resolution
  • ServiceNow cases, live chat, calls
  • HR policies and procedures
  • MS Office Suite proficiency
  • Agile, performance-focused culture

Nice-to-have

  • Deep human understanding
  • Trusted science
  • Continuous improvement initiatives
  • Inclusive culture

Key Requirements

  • High School Diploma required
  • University degree or equivalent experience
  • 0-1 years of HR or customer service experience
  • English B2 and Portuguese B2
  • Work authorization not specified

Work Rights

Not specified

Tailored Resume

Cover Letter