Customer Advocate, Phoenix (hybrid)

Byram Healthcare Centers Inc

Phoenix, AZ, United States
Base: $60-75k; bonus/equity: not specified; benefi...
On-site
Account-specific operational processes
On-site customer interaction
Contract compliance management
Ensures that the customer is satisfied with company products and services, working closely with Sales Account Executives and overseeing day-to-day relationships

Job Summary

  • Ensures that the customer is satisfied with company products and services, working closely with Sales Account Executives and overseeing day-to-day relationships.
  • Manages and ensures contract compliance to all agreed terms and conditions, acting as a liaison between the Hospital and division department heads for smooth conversions.
  • Provides sales analytics and daily reporting, including managing pricing, critical products lists, product substitutions, and reporting needs.

Matching Summary

Ensures that the customer is satisfied with company products and services, working closely with Sales Account Executives and overseeing day-to-day relationships.

Salary

Base: $60-75K; Bonus/Equity: Not specified; Benefits: Comprehensive Healthcare Plan, Educational Assistance, Employer-Paid Life Insurance and Disability, Voluntary Supplemental Programs, Support for Growing Family, HSA and 401(k), Paid Leave, Well-Being programs

Skills & Requirements

Must-have

  • Account-specific operational processes
  • On-site customer interaction
  • Contract compliance management
  • Sales analytics and reporting
  • Pricing management
  • Product substitution management

Nice-to-have

  • Collaborates with off-site personnel
  • Drives proprietary products strategy
  • Evaluates usage spikes with customer

Key Requirements

  • Bachelor's Degree
  • 2+ years of related experience
  • Technological fluency with Microsoft Office
  • Ability to work independently
  • Able to facilitate problem solving

Work Rights

Not specified

Tailored Resume

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