Not specified (assumed office-based, likely in-person)
Greet and qualify touring guests
Collect and validate guest information
Provide exceptional customer service
Travel + Leisure Co. is seeking a Tour Reception professional to manage operations related to guest reception, gifting, and contract processing. The role emphasizes exceptional customer service and proficiency in administrative tasks, with a focus on maintaining high operational standards
Job Summary
Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures.
Provide exceptional customer service to all guests, answer phones and guest questions in a professional manner, and assist property owners with contract questions or concerns.
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.
Matching Summary
Match Score: 75
Travel + Leisure Co. is seeking a Tour Reception professional to manage operations related to guest reception, gifting, and contract processing. The role emphasizes exceptional customer service and proficiency in administrative tasks, with a focus on maintaining high operational standards.
Skills & Requirements
Must-have
Greet and qualify touring guests
Collect and validate guest information
Provide exceptional customer service
Answer phones and guest questions
Distribute premiums to guests
Data entry into Central Reservations Systems
Prepare Timeshare Sales Contracts
Nice-to-have
Promote a professional atmosphere
Assist property owners with contract questions
Maintain Property Owner Information
Support Sales, Marketing, HR, and Resort teams
Key Requirements
High School Diploma
One year of general office experience
One year of customer service experience
Proficient in Microsoft Word, Outlook, Excel
Proficient in Central Reservation System (CRS) or EPNY