Component Manufacturing Implementation & Support Specialist

Simpson Strong-Tie

Southeast Region, US
Base: $71,900 - $115,000 / year; bonus/equity: qua...
Fully remote
Manage customer software implementation process
Coordinate projects with design services teams
Act as liaison between customer and development teams
Simpson Strong-Tie is seeking a Component Manufacturing Implementation & Support Specialist to oversee the implementation and support of their component solutions software. The role involves collaboration with sales and design teams to enhance customer satisfaction and drive growth in the Component Manufacturing market

Job Summary

  • The role involves overseeing the consultation, implementation, training, and support of Simpson Strong-Tie's component solutions software while working alongside branch sales representatives.
  • Employees will act as a subject matter expert bridge between customers and software development teams to translate requirements and enhance system capabilities.
  • The position offers competitive compensation including quarterly bonuses or commission, comprehensive benefits, and eligibility for employee stock purchase plans.

Matching Summary

Match Score: 85

Simpson Strong-Tie is seeking a Component Manufacturing Implementation & Support Specialist to oversee the implementation and support of their component solutions software. The role involves collaboration with sales and design teams to enhance customer satisfaction and drive growth in the Component Manufacturing market.

Salary

Base: $71,900 - $115,000 / year; Bonus/Equity: Quarterly bonuses or commission; Benefits: Medical, dental, vision, retirement contributions, employee stock purchase plan

Skills & Requirements

Must-have

  • Manage customer software implementation process
  • Coordinate projects with Design Services teams
  • Act as liaison between customer and development teams
  • Provide ongoing post-implementation support and training
  • Collaborate with sales team on client needs assessment

Nice-to-have

  • Ability to make sound business judgments
  • Creative and innovative thinking capabilities
  • Strong relationship building skills
  • Adaptability to changing customer needs
  • Customer focus in professional relationships

Key Requirements

  • Bachelor's degree preferred
  • 3-5 years design and engineering of prefabricated metal plate connected wood trusses
  • Understanding of wood framed construction practices and building codes
  • Working knowledge of SQL databases
  • 60% domestic travel requirement

Work Rights

Not specified

Tailored Resume

Cover Letter