Bi-lingual Call Center Agent

SCR Medical Transportation LLC

Chicago, IL, United States
Base: $17.00 during training; base: $18.50 after t...
Onsite
Fluent in english and spanish
Answer calls within three rings
Provide trip status updates
The role involves providing excellent customer service to clients certified under the American with Disabilities Act

Job Summary

  • The role involves providing excellent customer service to clients certified under the American with Disabilities Act.
  • Employees must meet strict performance metrics including answering 95% of calls within two minutes.
  • The company is recognized as an employer of choice by US News & World Report.

Matching Summary

The role involves providing excellent customer service to clients certified under the American with Disabilities Act.

Salary

Base: $17.00 during training; Base: $18.50 after training completion; Benefits: Not specified

Skills & Requirements

Must-have

  • Fluent in English and Spanish
  • Answer calls within three rings
  • Provide trip status updates
  • Meet 95% call answer rate quota
  • Handle lost and found calls

Nice-to-have

  • Empathetic attitude towards disabled individuals
  • Ability to multi-task effectively
  • Desire to provide high quality service

Key Requirements

  • One year work experience
  • High School Diploma
  • Bilingual fluency (English/Spanish)

Work Rights

Not specified

Tailored Resume

Cover Letter