Experience Strategy & Transformation Lead

CarePlus Health Plans Inc

Remote, US
Base: $104,000 - $143,000 py; bonus/equity: eligib...
Hybrid
Experience-led transformation initiatives
Translate strategy into actionable roadmaps
Product capabilities and delivery outcomes
The Experience Strategy & Transformation Lead supports the execution of experience-led transformation initiatives across Group Specialty products by translating strategy into actionable roadmaps, product capabilities, and delivery outcomes

Job Summary

  • The Experience Strategy & Transformation Lead supports the execution of experience-led transformation initiatives across Group Specialty products by translating strategy into actionable roadmaps, product capabilities, and delivery outcomes.
  • Contribute to business architecture by defining and maintaining experience capability maps, value streams, customer journeys, and product-to-capability alignment.
  • Humana offers competitive benefits that support whole-person well-being, including medical, dental, and vision benefits, 401(k) retirement savings plan, and various paid time off options.

Matching Summary

The Experience Strategy & Transformation Lead supports the execution of experience-led transformation initiatives across Group Specialty products by translating strategy into actionable roadmaps, product capabilities, and delivery outcomes.

Salary

Base: $104,000 - $143,000 per year; Bonus/Equity: eligible for a bonus incentive plan; Benefits: medical, dental, vision, 401(k), time off, disability, life insurance

Skills & Requirements

Must-have

  • experience-led transformation initiatives
  • translate strategy into actionable roadmaps
  • product capabilities and delivery outcomes
  • consumer and customer experiences
  • business architecture artifacts
  • experience capability maps
  • value streams and customer journeys

Nice-to-have

  • align customer journeys, products, platforms
  • support target operating model design
  • identify experience and capability gaps
  • support change adoption
  • ensure cohesive and scalable experiences

Key Requirements

  • 5–7+ years of experience
  • Bachelor's degree or equivalent experience
  • experience working within agile product delivery models
  • Demonstrated ability to translate strategy into execution artifacts
  • Strong analytical, communication, and stakeholder management skills
  • Exposure to value stream mapping or operating model design

Work Rights

Not specified

Tailored Resume

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