The Experience Strategy & Transformation Lead supports the execution of experience-led transformation initiatives across Group Specialty products by translating strategy into actionable roadmaps, product capabilities, and delivery outcomes
Job Summary
The Experience Strategy & Transformation Lead supports the execution of experience-led transformation initiatives across Group Specialty products by translating strategy into actionable roadmaps, product capabilities, and delivery outcomes.
Contribute to business architecture by defining and maintaining experience capability maps, value streams, customer journeys, and product-to-capability alignment.
Humana offers competitive benefits that support whole-person well-being, including medical, dental, and vision benefits, 401(k) retirement savings plan, and various paid time off options.
Matching Summary
The Experience Strategy & Transformation Lead supports the execution of experience-led transformation initiatives across Group Specialty products by translating strategy into actionable roadmaps, product capabilities, and delivery outcomes.
Salary
Base: $104,000 - $143,000 per year; Bonus/Equity: eligible for a bonus incentive plan; Benefits: medical, dental, vision, 401(k), time off, disability, life insurance
Skills & Requirements
Must-have
experience-led transformation initiatives
translate strategy into actionable roadmaps
product capabilities and delivery outcomes
consumer and customer experiences
business architecture artifacts
experience capability maps
value streams and customer journeys
Nice-to-have
align customer journeys, products, platforms
support target operating model design
identify experience and capability gaps
support change adoption
ensure cohesive and scalable experiences
Key Requirements
5–7+ years of experience
Bachelor's degree or equivalent experience
experience working within agile product delivery models
Demonstrated ability to translate strategy into execution artifacts
Strong analytical, communication, and stakeholder management skills
Exposure to value stream mapping or operating model design