Customer Service Administrator 5

CEVA Logistics

Matosinhos, PT
On-site
Customer transport requests and documentation
Transport bookings with service providers
Shipment monitoring and tracking
This role handles and supports daily operational and customer service activities for one of PRISM’s major clients within the Aerospace industry

Job Summary

  • This role handles and supports daily operational and customer service activities for one of PRISM’s major clients within the Aerospace industry.
  • Handle customer’s transport requests and related documentation, including data entry into affected IT systems.
  • Monitor transport provider service quality and provide input and feedback to management teams.

Matching Summary

This role handles and supports daily operational and customer service activities for one of PRISM’s major clients within the Aerospace industry.

Skills & Requirements

Must-have

  • Customer transport requests and documentation
  • Transport bookings with service providers
  • Shipment monitoring and tracking
  • Incident management and root cause analysis
  • Transport provider service quality monitoring

Nice-to-have

  • Dynamic and exceptional work environment
  • Personal growth and continuous improvement
  • Imagination and continued learning
  • Co-create value with customers

Key Requirements

  • 2+ years’ experience in transport management / freight forwarding
  • Operational hands-on experience in a similar role
  • Knowledge in airfreight operations, AOG and oversize cargo
  • Good command of MS Office (Word, Excel, PowerPoint)
  • Excellent command of written and spoken English

Work Rights

Not specified

Tailored Resume

Cover Letter