Customer Service Delivery Advocate

Carvana

Sterling, VA, United States
Base: $20-$22 hourly; bonus/equity: performance-ba...
On-site
2 years of customer-facing experience
Physical ability to lift 50lbs
Valid driver's license required
Carvana is seeking enthusiastic Customer Service Delivery Advocates with at least two years of customer-facing experience to enhance the car-buying experience. The role involves delivering vehicles, engaging with customers, and performing physical tasks related to vehicle handling, with a competitive hourly pay structure and a range of benefits

Job Summary

  • This role involves delivering vehicles directly to customers' doors using custom car haulers while ensuring a positive customer experience.
  • Team members are responsible for physically loading and unloading vehicles onto haulers and performing thorough safety inspections.
  • The position offers a competitive starting hourly rate of $20/hr with performance-based increases up to $22/hr within the first year.

Matching Summary

Match Score: 85

Carvana is seeking enthusiastic Customer Service Delivery Advocates with at least two years of customer-facing experience to enhance the car-buying experience. The role involves delivering vehicles, engaging with customers, and performing physical tasks related to vehicle handling, with a competitive hourly pay structure and a range of benefits.

Salary

Base: $20-$22 hourly; Bonus/Equity: Performance-based merit increases and annual Carvana Shares grant; Benefits: 401(k) match, 100% company-paid healthcare premiums, tuition reimbursement

Skills & Requirements

Must-have

  • 2 years of customer-facing experience
  • Physical ability to lift 50lbs
  • Valid driver's license required
  • Ability to work rotating shifts including weekends
  • English language proficiency

Nice-to-have

  • Enthusiastic and energetic team player
  • Self-motivated attitude
  • Commitment to safe driving practices
  • Interest in automotive retail industry

Key Requirements

  • Minimum 2 years customer-facing experience
  • Must be at least 21 years old
  • Obtain Notary license within 90 days
  • Pass DOT Medical Card requirement
  • State-specific specialty licenses (e.g., Chauffeur, Vehicle Verifier) if applicable

Work Rights

Not specified

Tailored Resume

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