Customer experience activities and back office work
Diageo is seeking a Spanish-speaking HR Customer Experience Advisor for a fixed-term contract in Budapest. The role involves managing employee queries and supporting HR processes while promoting a culture of diversity and flexibility within the organization
Job Summary
This role will be responsible to support the Customer Experience job which includes – handling all Employee and Line Manager queries, working through SNOW, triaging of all tickets which are flowing through Workday for other First Point Team members.
Responsible for Handling the customer experience center end to end activities Reviewing every single ticket which is received and triage the activities as per the Responsible Matrix for Bangalore, Budapest centers.
Diageo offers a Unique Family Leave opportunity, works without borders with people from all over the world, and provides a Product Allowance to purchase company products from the staff shop.
Matching Summary
Match Score: 85
Diageo is seeking a Spanish-speaking HR Customer Experience Advisor for a fixed-term contract in Budapest. The role involves managing employee queries and supporting HR processes while promoting a culture of diversity and flexibility within the organization.
Skills & Requirements
Must-have
Handling employee and line manager queries
Triage tickets using SNOW and Workday
Customer experience activities and back office work
Onboarding/Offboarding/Org Management
Advanced Microsoft Office Suite proficiency
Fluency in English and Spanish
Nice-to-have
Portuguese language knowledge
Cloud-based HR systems experience
SAP HR applications experience
Inclusive and diverse culture
Key Requirements
Previous HR Contact Centre or Service Delivery support experience
Strong Spanish language knowledge
Previous experience using Microsoft Office applications to an advanced level
End User knowledge on Workday is desirable
Previous experience using cloud-based HR, EIC or SAP HR applications and systems desirable