Customer Care Specialist 2

Illumina

Eindhoven, Netherlands
Not specified; not specified; benefits include fle...
Not specified (assumed to be on-site based on company description and role responsibilities)
Fluent in english and italian languages
Experience with crm, sap, tableau, or quickbase
Office-based customer support experience
Illumina is seeking a Customer Care Specialist in Eindhoven, Netherlands, to enhance customer support across instrument and consumable orders. The ideal candidate will have office-based experience in customer support, be fluent in English and Italian, and possess strong commercial acumen

Job Summary

  • This role supports customers across the territory with a focus on instrument and large consumable orders from initial enquiry through installation planning.
  • Illumina offers industry-leading benefits including flexible time off, private medical insurance, pension, and an employee stock purchasing program.
  • The position requires navigating internal processes to deliver a seamless, world-class customer experience while collaborating with Sales, Technical Support, and Logistics teams.

Matching Summary

Match Score: 85

Illumina is seeking a Customer Care Specialist in Eindhoven, Netherlands, to enhance customer support across instrument and consumable orders. The ideal candidate will have office-based experience in customer support, be fluent in English and Italian, and possess strong commercial acumen.

Salary

Not specified; Not specified; Benefits include flexible time off, private medical insurance, pension, and employee stock purchasing program

Skills & Requirements

Must-have

  • Fluent in English and Italian languages
  • Experience with CRM, SAP, Tableau, or Quickbase
  • Office-based customer support experience
  • Strong commercial acumen and relationship building

Nice-to-have

  • Thrives in fast-paced environments
  • Passionate about problem-solving
  • Collaborative team player embracing Win Together value

Key Requirements

  • Valid VOG (Code of Conduct) required
  • Not eligible for visa sponsorship
  • Must be located in Eindhoven, Netherlands

Work Rights

Must have valid work authorization in Netherlands

Tailored Resume

Cover Letter