Customer Success Manager 1 (tokyo) / カスタマーサクセスマネージャー1（東京）

Equinix Inc.

Minato, Japan
On-site
Customer engagement and satisfaction
Product value maximization
Post-sales customer journey
Equinix Inc. is seeking a Customer Success Manager based in Tokyo to enhance customer engagement and satisfaction throughout their lifecycle. The role involves leading initiatives to maximize customer value, collaborating across departments, and supporting onboarding, retention, and growth strategies

Job Summary

  • Customer Success Manager (CSM) leads initiatives to enhance customer engagement, satisfaction, and retention throughout the customer lifecycle.
  • Responsibilities include onboarding, adoption and success management, account management, retention, growth, issue resolution, and cross-functional collaboration.
  • Requires at least 2 years of practical experience in a related field, with a strong understanding of customer success, service delivery, or business development.

Matching Summary

Match Score: 85

Equinix Inc. is seeking a Customer Success Manager based in Tokyo to enhance customer engagement and satisfaction throughout their lifecycle. The role involves leading initiatives to maximize customer value, collaborating across departments, and supporting onboarding, retention, and growth strategies.

Skills & Requirements

Must-have

  • Customer engagement and satisfaction
  • Product value maximization
  • Post-sales customer journey
  • Cross-functional collaboration
  • Issue and escalation management

Nice-to-have

  • Data-driven approach
  • Strategic thinking and planning
  • Relationship building and empathy
  • Proactive problem identification

Key Requirements

  • 2+ years of practical experience
  • Customer success or service delivery understanding
  • B2B SaaS/technology experience preferred
  • Strong problem-solving and data analysis skills
  • Excellent communication skills

Work Rights

Not specified

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