This critical, cross-functional role sits at the intersection of strategy, data, and execution, supporting the global post-sales organization to operate at scale and deliver exceptional customer outcomes
Job Summary
This critical, cross-functional role sits at the intersection of strategy, data, and execution, supporting the global post-sales organization to operate at scale and deliver exceptional customer outcomes.
Key responsibilities include owning the operational rhythm of the Customer Experience organization, driving strategy and segmentation, and executing cross-functional programs to enable the post-sales team.
The ideal candidate will have 5 to 8+ years of experience in Customer Success Operations or Revenue Operations, with strong analytical skills and a customer-first orientation.
Matching Summary
This critical, cross-functional role sits at the intersection of strategy, data, and execution, supporting the global post-sales organization to operate at scale and deliver exceptional customer outcomes.
Skills & Requirements
Must-have
Customer Success Operations
Revenue Operations
GTM Operations
B2B SaaS environment
Salesforce
CS Platform
BI and analytics tools
Nice-to-have
High-growth startup environment
Product usage analytics tools
PLG or hybrid sales motions
AI-driven tooling
SQL or BigQuery familiarity
Key Requirements
5 to 8+ years of experience
Experience supporting multi-functional post-sales teams