Senior Servicenow Developer (subject Matter Expert)

General Dynamics IT (GDIT)

Remote, USA
$112,840 - $138,000; not specified; comprehensive ...
Fully remote
Itsm
Servicenow platform
Servicenow service portal
GDIT supports the NASA Shared Services Center (NSSC) mission to provide timely, accurate, high quality, cost-effective, and customer focused support for selected NASA business and technical services

Job Summary

  • GDIT supports the NASA Shared Services Center (NSSC) mission to provide timely, accurate, high quality, cost-effective, and customer focused support for selected NASA business and technical services.
  • The Senior ServiceNow Developer (SME) will support the establishment of an OCIO catalog of services for the OCIO Service Lines (SLs) and Agency Level Offices (ALOs) that will aid in improving processes and centralizing OCIO services.
  • GDIT offers a comprehensive benefits package including 401K with company match, health and wellness packages, and professional growth opportunities including paid education and certifications.

Matching Summary

GDIT supports the NASA Shared Services Center (NSSC) mission to provide timely, accurate, high quality, cost-effective, and customer focused support for selected NASA business and technical services.

Salary

$112,840 - $138,000; Not specified; Comprehensive health and wellness packages

Skills & Requirements

Must-have

  • ITSM
  • ServiceNow Platform
  • ServiceNow Service Portal
  • NowPlatform
  • Agile Scrum Methodologies

Nice-to-have

  • Customer focused support
  • Align with industry best practices
  • Improve customer experience
  • Leverage existing platform capabilities

Key Requirements

  • 15 + years of related experience
  • Bachelor's degree in computer science or related field
  • ServiceNow Certified Administrator
  • 20 years of development experience, primarily supporting ServiceNow
  • ServiceNow Administration Fundamentals
  • IT Service Management (ITSM) Fundamentals
  • IT Service Management (ITSM) Professional Plus Suite
  • ServiceNow Administration Advanced

Work Rights

NACI (T1)

Tailored Resume

Cover Letter