Member Services Service Executive I

Velera

Base: $67,700.00 - $86,300.00; bonus/equity: not s...
5 years client relationship experience
2 years service delivery experience
Consultative approach to operations
The Service Executive is responsible for building and improving relationships with clients to ensure operational issues are resolved in a timely manner

Job Summary

  • The Service Executive is responsible for building and improving relationships with clients to ensure operational issues are resolved in a timely manner.
  • Velera serves more than 4,000 financial institutions throughout North America as the nation's premier payments credit union service organization.
  • The role offers competitive wages ranging from $67,700.00 to $86,300.00 along with comprehensive benefits including medical, dental, vision, and 401k matching.

Matching Summary

The Service Executive is responsible for building and improving relationships with clients to ensure operational issues are resolved in a timely manner.

Salary

Base: $67,700.00 - $86,300.00; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401k match, PTO, Tuition Reimbursement

Skills & Requirements

Must-have

  • 5 years client relationship experience
  • 2 years service delivery experience
  • Consultative approach to operations
  • Knowledge of payment industry trends
  • SLA and KPI management skills

Nice-to-have

  • Proactive problem-solving abilities
  • Strong written and verbal communication
  • Ability to work under minimal supervision
  • Experience with CRM systems
  • Flexibility for after-hours availability

Key Requirements

  • Bachelor's Degree in related field
  • 5 years client relationship experience
  • 2 years service delivery experience
  • Not eligible for sponsorship

Work Rights

Not specified

Tailored Resume

Cover Letter