Customer & Partner Onboarding Officer

Quince

Hong Kong, Hong Kong
**
Cross-border technical integration
Api integrations and erp systems
Customer success in e-commerce
** Quince is seeking a Customer & Partner Onboarding Officer in Hong Kong to facilitate the technical integration of new retail partners into its logistics ecosystem. The role demands strong technical troubleshooting, project management, and relationship-building skills, catering to a company that values customer-first principles and sustainable practices. **

Job Summary

  • Quince is a rapidly scaling tech company disrupting the retail industry by leveraging AI, analytics, and automation to provide high-quality essentials at low prices.
  • As the primary point of contact for new retail partners, you will lead the end-to-end technical onboarding process including API integrations and system configurations.
  • The role requires exceptional relationship-building skills to resolve technical issues, monitor shipping performance, and advocate for partner needs with product teams.

Matching Summary

Match Score: 75

** Quince is seeking a Customer & Partner Onboarding Officer in Hong Kong to facilitate the technical integration of new retail partners into its logistics ecosystem. The role demands strong technical troubleshooting, project management, and relationship-building skills, catering to a company that values customer-first principles and sustainable practices. **

Skills & Requirements

Must-have

  • Cross-border technical integration
  • API integrations and ERP systems
  • Customer success in e-commerce
  • International shipping regulations
  • English and Mandarin communication

Nice-to-have

  • SQL data analysis proficiency
  • NetSuite or SAP experience
  • Startup environment mindset
  • Technical troubleshooting skills
  • Project management abilities

Key Requirements

  • Bachelor's degree in Supply Chain, IS, or Business
  • 3+ years experience in Customer Success or Operations
  • Fluency in English and Mandarin required

Work Rights

Not specified

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