Technicien Support Informatique H/f

Europcar Mobility Group

Remote
Fully remote
Hardware and software troubleshooting
Operating systems support
Remote support tools
Europcar Mobility Group is seeking a Technical Support Specialist to provide remote assistance to end-users, troubleshoot IT issues, and manage hardware inventory. The company values diversity and inclusion, fostering a respectful workplace culture

Job Summary

  • Provide expert technical assistance to end-users, resolving a wide range of IT issues, requests, and service needs.
  • Ensure proper installation, configuration, and maintenance of IT hardware, including computers, peripherals, and telephony devices.
  • Collaborate closely with IT teams to escalate and resolve complex technical issues, ensuring optimal communication and coordination.

Matching Summary

Match Score: 85

Europcar Mobility Group is seeking a Technical Support Specialist to provide remote assistance to end-users, troubleshoot IT issues, and manage hardware inventory. The company values diversity and inclusion, fostering a respectful workplace culture.

Skills & Requirements

Must-have

  • hardware and software troubleshooting
  • operating systems support
  • remote support tools
  • basic network principles
  • incident documentation

Nice-to-have

  • customer service focus
  • adaptability to new technologies
  • patience and empathy
  • collaboration with IT teams
  • security compliance

Key Requirements

  • Proficiency in Windows, macOS, Linux
  • Experience with remote support software
  • Understanding of IP addressing

Work Rights

Not specified

Tailored Resume

Cover Letter