*URGENT* Office Hours Call Centre (East) #HRY

RECRUIT EXPRESS PTE LTD

Singapore, SG
Handle inbound email enquiries
Assess and triage cases
Maintain confidentiality of personal data
The role involves handling inbound email enquiries from the public regarding social services, policies, and assistance schemes

Job Summary

  • The role involves handling inbound email enquiries from the public regarding social services, policies, and assistance schemes.
  • Candidates must assess and triage cases while escalating complex or sensitive issues to relevant departments when required.
  • The position requires maintaining strict confidentiality and professionalism when handling sensitive personal or family-related information.

Matching Summary

Match Score: 75

The role involves handling inbound email enquiries from the public regarding social services, policies, and assistance schemes.

Skills & Requirements

Must-have

  • Handle inbound email enquiries
  • Assess and triage cases
  • Maintain confidentiality of personal data
  • Meet service level agreements
  • Follow established guidelines and SOPs

Nice-to-have

  • Collaborate with internal stakeholders
  • Professional communication skills
  • Accurate and timely responses

Key Requirements

  • EA Personnel License No. R23116144 compliance
  • Ability to work rotating shifts including Saturdays
  • Experience in customer service or administrative roles

Work Rights

Not specified

Tailored Resume

Cover Letter