Customer Onboarding Specialist - Craft Education

Western Governors University

Base: $60,300.00 - $90,500.00; bonus/equity: eligi...
Develop scalable onboarding strategies
Guide digitally inexperienced customers
Create tailored onboarding materials
The role involves building a scalable, adaptable onboarding strategy from the ground up for diverse and digitally inexperienced customers

Job Summary

  • The role involves building a scalable, adaptable onboarding strategy from the ground up for diverse and digitally inexperienced customers.
  • Candidates will act as the primary point of contact during the onboarding phase, offering personalized support to ensure successful product adoption.
  • The position offers comprehensive benefits including medical, dental, vision, retirement savings, and up to 12 weeks of parental leave.

Matching Summary

The role involves building a scalable, adaptable onboarding strategy from the ground up for diverse and digitally inexperienced customers.

Salary

Base: $60,300.00 - $90,500.00; Bonus/Equity: Eligible for bonuses; Benefits: Medical, dental, vision, retirement, 12 weeks parental leave

Skills & Requirements

Must-have

  • Develop scalable onboarding strategies
  • Guide digitally inexperienced customers
  • Create tailored onboarding materials
  • Manage customer handoff from sales
  • Optimize onboarding KPIs and metrics

Nice-to-have

  • Experience with startup environments
  • Background in EdTech or SaaS
  • Strong problem-solving agility
  • Familiarity with project management tools

Key Requirements

  • Bachelor's degree in business or related field
  • 2+ years experience in SaaS customer onboarding
  • Equivalent relevant experience may substitute for education

Work Rights

Not specified

Tailored Resume

Cover Letter