2+ years ambulatory or patient registration experience
High school diploma or ged required
Proficiency with epic cadence scheduling system
The Patient Service Rep Lead supports the supervisor by serving as a resource to train other employees and ensuring seamless patient experiences
Job Summary
The Patient Service Rep Lead supports the supervisor by serving as a resource to train other employees and ensuring seamless patient experiences.
Responsibilities include managing high-volume check-ins, collecting point-of-service payments, and utilizing Epic Cadence for complex appointment scheduling.
The role requires adherence to strict safety regulations, including disaster plans and infection control policies, while fostering a positive learning environment.
Matching Summary
The Patient Service Rep Lead supports the supervisor by serving as a resource to train other employees and ensuring seamless patient experiences.
Skills & Requirements
Must-have
2+ years ambulatory or patient registration experience
High school diploma or GED required
Proficiency with Epic Cadence scheduling system
Knowledge of insurance types HMO PPO Medicare
Ability to collect copays and process payments
Nice-to-have
Bilingual language skills with documented proficiency
Experience in healthcare customer service environment
Strong verbal and written communication skills
Ability to train and onboard new staff members
Commitment to safety regulations and infection control
Key Requirements
High School Graduate or GED
2 years experience in ambulatory/patient registration