Delivery Manager - Teleperformance

Dyson

Not specified; not specified; financial benefits i...
Onsite
Managing outsourced customer service operations
Monitoring contact centre metrics like csat aht fcr
Ensuring operational consistency with sla adherence
The role is responsible for overseeing day-to-day performance of outsourced customer service sites to ensure consistently excellent service

Job Summary

  • The role is responsible for overseeing day-to-day performance of outsourced customer service sites to ensure consistently excellent service.
  • Candidates must work closely with vendor teams to drive accountability and implement new processes that improve agent performance.
  • Dyson offers a comprehensive benefits package including 401K matching, health coverage, and generous product discounts.

Matching Summary

The role is responsible for overseeing day-to-day performance of outsourced customer service sites to ensure consistently excellent service.

Salary

Not specified; Not specified; Financial benefits include 401K match up to 4%, life insurance, and flexible spending accounts

Skills & Requirements

Must-have

  • Managing outsourced customer service operations
  • Monitoring contact centre metrics like CSAT AHT FCR
  • Ensuring operational consistency with SLA adherence

Nice-to-have

  • Proactive problem-solving in fast-paced environments
  • Strong influence skills at multiple organizational levels
  • Experience collaborating with external partners

Key Requirements

  • Experience managing outsourced customer service operations
  • Strong understanding of contact centre metrics
  • Proven ability to work with external partners

Work Rights

Not specified

Tailored Resume

Cover Letter